Innovation Hall Building Manager Unit Assessment
Return to DoIT Portfolio 2004 Home
| Mission Statement | Organization Chart | Staff and Responsibilities |
| Accomplishments | Awards | Needed Improvements |
| Goals 2004-2005 | Stats |
To provide and maintain a safe environment in Innovation Hall, with professional and friendly customer service that supports excellence in learning and teaching.
|
Building
Manager
Jean McNeil
|
|
Student
Information Desk
Staff of 8
Students |
| Mission Statement | Organization Chart | Staff and Responsibilities |
| Accomplishments | Awards | Needed Improvements |
| Goals 2004-2005 | Stats |
Innovation Hall Building Manager Staff and Responsibilities
Jean McNeil, Building Manager is responsible for coordinating with appropriate Mason employees to complete and maintain Innovation Hall, chair the building committee, maintain the Innovation Hall web page, conduct building tours for invited guests of the university, and supervise information desk students
Information Desk Students are responsible for providing information to students, faculty, staff and guests in Innovation Hall. They assist the building manager with detecting and correcting problems in the functioning of the building.
Evaluation of Unit Performance
Accomplishments
This was the first year for the Innovation Hall Building Manager and staff. Besides defining expectations for the position and for the Information Desk function, the Building Manager established a building committee with a member from each DoIT unit in the building.
The building committee:
 | Met with the police to establish building hours for class in session and class not in session. |
| Determined text and location for building directories |
| Prepared guidelines for food and drink in the building |
| Prepared guidelines for posting signs in the building |
The Building Manager is available to give tours to University community and guests, and has given tours to groups such as orientation students and parents, high school counselors from New Zealand, retired faculty, German high school teachers, and many invited guests.
The Building Manager successfully established relationships with university groups such as Physical Plant, the Police, Housekeeping, University Unions (vending machines), and with outside vendors to accomplish tasks that needed to be done to get the building completed and to maintain a clean and safe building on a daily basis.
Some of the tasks completed in the building:
| Installed clocks, pencil sharpeners and ‘No food and drink’ signs in every classroom |
| Whiteboards, building signage purchased and hung. |
| Fourth floor lobby furniture and display cases purchased and installed. |
| Cabinets in staff lounge installed |
| Exterior windows caulked |
| Penalty signs and deterrent false alarm boxes put over fire alarms |
| Missing office furniture purchased |
The Building Manager passed on “lessons learned” from her experience with opening a new building that be implemented elsewhere or that may have merit in future building plans:
| Installed motion detection light switches in hallways |
| For energy conservation, installed toggle light switches in office areas so that lights can be shut off in the evening |
| Restroom stall walls that resist graffiti |
| After repeated false fire alarms, installed tamper resistant covers over fire alarms and signs listing penalties for false alarms |
| Some doors were hung with a gap in the door jamb large enough to slide a credit card through to disable the locking mechanism. This was brought to the attention of the building project managers for consideration in future building design. |
| Lobbies that are designed to not be wind tunnels and freezing in cold weather |
| Area of Assistance phones with dial tone instead of intercoms that go to panel in building |
The Building Manager established and manages 4 list serves – Innovation Hall tenants, Innovation Hall information desk students, CERT team daily, CERT team emergency. The Innovation Hall list serves are used to communicate important messages to the tenant community and to the students employed at the Information Desks.
Contributions of Information Desk Students:
| Friendly face, good customer service to all who come to Innovation Hall |
| Compilation of data into spread sheets by the information desk students of how many classes in each daily time slot for each semester to help with scheduling. Adjusted info desk staffing to match those numbers |
| Compilation of questions asked at information desks into spreadsheets and graphs |
| Performed classroom sweeps with checklist for 27 items |
| Support the building manager in noticing and reporting problems |
| Assisted the Support Center with troubleshooting student PIN problems |
| Mission Statement | Organization Chart | Staff and Responsibilities |
| Accomplishments | Awards | Needed Improvements |
| Goals 2004-2005 | Stats |
Professional Development
Training and classes: ASK ME program, SUPERvisor Series, Inventory Training, Flexible Reimbursement class, Resolving Conflict workshop, List Serve class, Best Access Lock System training, American Express training, CERT – Community Emergency Response Team training, Fire Extinguisher training, Building Coordinator training, Managing Time training, Banner Finance Self Service class, Supervising Student Employees class, ITU Leadership training, DoIT Dialog -- Wireless Networking,
Leadership training for teaching ‘The Essential ART of Customer Service.”
Committee Membership: Innovation Hall Grand Opening, Telecom Coordinator, Building Coordinator, Technical Coordinator, Building floor warden
Jean McNeil, October Employee of the Month
James Cheeks, Individual Impact Award, Innovation Hall Grand Opening
Zakir Alam, Individual Impact Award, Innovation Hall Grand Opening
Megan Andre, Individual Impact Award, Innovation Hall Grand Opening
| Mission Statement | Organization Chart | Staff and Responsibilities |
| Accomplishments | Awards | Needed Improvements |
| Goals 2004-2005 | Stats |
Rotate Information Desk schedules to include the entire time the building is open during peak periods (beginning of the semester, exam days)
Strengthen communications between Building Manager and other DoIT units
Explore the possibility of using electronic time sheets for Information Desk Students.
Volunteer for ITU/University committees to grow professionally and to strengthen ties with colleagues and other University groups.
Institute policies and procedures for Information Desk students.
Complete Facility Management course offered through the Office of Continuing Professional Education.
Work closely with ITU units to keep building safe
Update Innovation Hall web page
| Mission Statement | Organization Chart | Staff and Responsibilities |
| Accomplishments | Awards | Needed Improvements |
| Goals 2004-2005 | Stats |
Total classes offered in Innovation Hall:
